Magento Rescue & Recovery Services

eCommerce projects take time, commitment, a fair amount of effort, a measure of urgency and a variety of resources to see them through to fruition. Some companies choose to go it alone, while others engage the assistance of a partner who specializes in the development, integration and implementation of eCommerce stores.

Unfortunately on occasion, things don’t go as planned. This may be for any number of reasons. No matter what the reason, Kadro can help. We offer a comprehensive array of website project rescue and recovery services using proven, flexible methodologies tailored to each client’s situation.

Learn more about our process and services on this page. If you need an immediate assistance, contact us by clicking on the button below.

Does your project need rescue? It may if you are experiencing one or more of the following:

Communications and/or performance issues with your systems integrator
In-house development resource constraints
Ongoing delays or missed deadlines in the development and integration process
Issues with third-party integrations and compatibility
Poor code and lots of system bugs
Functionality issues with the eCommerce site
Performance issues with the eCommerce site

Site Rescue Testimonials


SeaDek Marine Products

After a nightmarish development and long-delayed launch with another development company we were left with a half-baked website that lacked functionality and wasted valuable money and resources. Poor communication, lack of quality control and extensive use of offshore developers resulted in a horrible experience. Making the switch to Kadro made all the difference. From the start they visited with our department managers and team members to understand our company and our needs both short term and long term. Communication has been clear, concise and timely and the quality and efficiency of the work has exceeded expectations.

– Jason Gardner, VP Marketing & Advertising, SeaDek


Doheny's Pool Supplies

We sought out Kadro’s expertise when our eCommerce site needed to be upgraded and was becoming unstable. We were experiencing site outages at a great cost to us during peak business times. It was clear that we’d outgrown the knowledge level of our previous partner, a well-respected, large agency. We confidently handed the problem over to Kadro to solve, and the result has been a faster, more stable site that converts better.

From initial on-site training through the development of new site features and enhancements, our Kadro team members have remained in place to serve our needs. Kadro’s relationship with top third-party vendors has been an asset. We’ve benefited from the Kadro team’s accessibility and responsiveness, proactive site monitoring, meaningful suggestions on how to handle our largely customized site, and flexibility to offer services ranging from guidance through fully managed projects. Our experience with Kadro continues to be very positive.

– John Doheny, President & CEO, Dohenys

Weekends Only

Weekends Only Furniture and Mattress Outlet ecommerce site

Before partnering with Kadro, we worked with two very different Magento Solution Partners with limited results. After a rocky launch with the first, we decided to “upgrade” to a “Platinum” partner to ensure that all future development followed best practices. Unfortunately, we saw a lot of the same problems resulting from poor communication and hand-offs to overseas developers.

We learned from the challenges of those relationships that we needed a partner who could be agile and accessible without compromising quality and structure. After meeting with a long list of potential partners with indistinguishable technical capabilities, we selected Kadro because of their flexible and direct communication, transparency, and integrity. Since then, Kadro has helped us achieve stability and substantial growth, and have proven to be a solid partner that we can trust and rely on.

– Scott Antrobus, Product Manager, Digital Enterprises, Weekends Only

Uno Alla Volta

Uno Alla Volta

Our partnership with Kadro started as a site rescue. After a failed migration and launch to Magento with a different vendor, the Kadro team worked endlessly to get our website stable, upgraded and back on track.

We needed a partner to step up and support us through it all and Kadro has delivered. I look forward to the continued partnership as we enhance our website and drive growth to reach our eCommerce goals.

– Martina Honovich, Digital Marketing Manager, Uno Alla Volta

Learn more about our growing portfolio of clients by visiting our Portfolio page.

Our Rescue Approach

Rescue — An act of saving or being saved from distress

Recovery — The action or process of regaining possession or control of something

Your web store project and/or system could be in any number of states. That’s why we employ a proven, flexible methodology tailored to each client’s situation; it’s a process that has a history of achieving superior results.

Kadro's approach to a site rescue

Depending upon the urgency of your situation, we may suggest a critical care path where you start receiving dedicated critical care support in as little as two days. This is followed by the presentation of a 30/60/90 day plan.

Situation not so urgent? We’d utilize our standard rescue planning and action process which includes any necessary project assessments, project plan development, task prioritization and budget formulation.

A Comprehensive Suite Of Available Rescue Services

Kadro has all the expertise to make your rescue a success
Project Assessments
Environment Assessments
Co-development Assistance
UX/UX Reviews
Tagging/Analytics Review
Strategic Planning
Performance Assessments
Magento Training

The Company

All work is backed by Kadro, a U.S. based company trained, certified, and highly experienced in delivering solutions on Magento Commerce. We’ve been in business since 2001 and have an exceptional record of client project success and satisfaction.

Adobe Gold Solution Partner
Magento 2 Certifications
We Only Work with Magento Commerce
Building eCommerce Solutions since 2001
Clients range from Small Business to Fortune 100.
60+ person NC based engineering organization
Kadro is 100% based in the United States
Magento Commerce certified and trained developers
Magento Commerce Cloud certified
Experts in Marketplaces / Omni-channel solutions
No Retainer Agreements
1st customer in 2001, still our customer today

The Kadro Team

When you choose Kadro, you get a dedicated team of veteran eCommerce and technology professionals who are there to analyze your situation, recommend an action plan for correcting issues and deficiencies and getting your system running in top form as quickly and as cost-effectively as possible.

Account management
Project management
Technology and software development
Business Analysis / Magento Solutions Specialist
Quality Assurance

And that’s just the beginning. Waiting at-the-ready are systems architects and data specialists who can be brought into each project as needed.

Let’s Get Started

Make the smart choice and let our trusted and experienced Magento team rescue your online store project so you can realize your vision for selling online. Call our Magento experts at (877) 435-3453 or use the form below to start the conversation.